Basseterre, St. Kitts & Nevis, July 28, 2023 [Ministry of Health]: The Ministry of Health has successfully completed an extensive series of customer service training sessions that began in May 2023. The training series has been an ongoing process, providing a unique opportunity for each department within the Ministry to partake in and benefit from.
With a primary focus on improving the customer service experience, the sessions were designed to address crucial elements of interpersonal communication. Key themes included setting and managing customer expectations, the significance of non-verbal communication, the application of emotional intelligence in healthcare settings, and strategies for effective conflict resolution.
The series was facilitated by Mrs. Delcia Bradley King, a renowned specialist from Training Assets Ltd. Her expertise and guidance have been instrumental in enhancing our understanding of customer service dynamics and the integration of these principles into our everyday operations.
“Improving the way, we interact with and serve our customers has been a top priority for the Ministry,” stated Dr. Sharon Archibald, Permanent Secretary in the Ministry of Health. “We believe that investing in our people is the most effective way to deliver exceptional service. This training was aimed at elevating the customer experience by building our team’s capacity in these critical areas.”
It is the Ministry’s expectation that the benefits of this comprehensive training be reflected in the improved quality of service provided to the public. As we move forward, we’re committed to upholding and enhancing these standards of excellence in all interactions with our customers, which will, in turn, support the overall health and well-being of our community.
The Ministry would like to extend its sincere appreciation to Mrs. Delcia Bradley King and the team at Training Assets for their invaluable contribution to this initiative.
About the Ministry of Health:
The Ministry of Health provides accessible, quality health services for all, promoting health through proactive measures, and safeguarding the public’s health via enforceable standards. With customer service at its core, the Ministry continues to invest in its team and resources to meet the evolving healthcare needs of our community.