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Career Opportunity – MANAGER, CLIENT RELATIONS CARIBBEAN REPRESENTATIVE OFFICE (BARBADOS)

SKNISEditor by SKNISEditor
February 18, 2025
in Featured, Notices
COMMUNITY NOTICE
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Our client, African Export-Import Bank (Afreximbank) is seeking to recruit a Manager, Client  Relations for the Caribbean Office based in Barbados. This is a permanent full-time position. For  more information on the Afreximbank please visit their website www.afreximbank.com.  

Nature & Scope: 

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Reporting to the Regional Representative – Caribbean Representative Office (Barbados), the  Manager is responsible for the implementation of business plans, client account plans and  strategies. 

The Client Relations Department provides integrated financial solutions namely Corporate  Finance, Project Finance, Specialised Funding including ECA Finance, Syndications, Trade Finance  and other financial advisory products/services to clients of all industries/sectors in the Caribbean,  North and South America. 

During the business development process, the client relations bankers will work closely with the  product expert teams and execution teams and external professional consultants to deliver viable  product/financial solutions to clients. 

The main focus of this position is to proactively engage the Bank’s clients in the Caribbean, North  and South American Region on an individualised basis to deepen relationships and deliver the  Bank’s full product offering. 

The role is responsible for building deep relationships with the Bank’s corporate customers and  government officials in the region, providing them with the excellent service they have come to  expect. 

The aim will be to manage an extensive portfolio of customers, acting as a trusted advisor to each  of them. The candidate will also be expected to add to this portfolio, by targeting prospective  customers and building strong relationships with them.  

Key Responsibilities: 

• Identifies the Bank’s key/core customers in the region by sector and prepares Account  Management Plans for the purpose of maximising cross selling of the Bank’s products and  services.

• Implements client coverage for a given portfolio of clients with deliberate cultivation  based on proactive individualised plans. These plans would be developed in coordination  with the product teams and should be designed to increase client engagement. 

• Implements regional service coverage for provision of an impeccable client service to each  client or government organisation. This includes timely turn around in terms of responses  to client inquiries. 

• Works with other deal team members across the Bank’s products and geographies to  ensure timely transaction processing. 

• Generates bankable leads through anticipating customer needs and finding out what  information, products or services the customer requires to meet his/her needs, providing  clear, accurate and relevant information. 

• Ensures a strong working knowledge of client portfolios / products with the Bank. • Resolves customers’ queries within agreed authority. 

• Produces call reports and file notes after any client meetings, summarising any additional  actions required, including follow-up calls and reviewing call reports produced by team  members. 

• Plans sales activity, including reviewing existing customer files to identify sales  opportunities. 

• Undertakes commercial negotiations. 

• Manages new business pitches. 

• Complies with legal requirements, industry regulations, organisational policies and  professional codes. 

• Assists in the preparation of annual Regional Strategic and Marketing Plans derived from  the Bank’s Strategic Plan for Management’s Approval. 

• Prepares new business Pre-Assessment Memos and Credit Proposals from the region,  Product teams and Head Office and makesrecommendations on the same to the Regional  Chief Operating Officer and Director, Client Relations. 

• Represents the Bank, where required, in high level meetings, fora and makes presentations in conformity with the high standards for which the Bank has become  known. 

• Maintains and improves the Bank’s image within the region. 

• Other responsibilities include managing risk within the your portfolio. • 

Knowledge and Skills Requirements  

• A Master’s degree or equivalent in Business Administration or other related field from a  recognised University.  

• A Bachelor’s degree and post graduate degree in Business, Banking, Finance or other  relevant field from a recognised University. 

• Sound experience of at least 8 years with a leading financial services organisation and  familiarity with the major trade finance products to be offered to clients especially  syndication, co-financing, club deals, correspondent banking products including letters of credit, factoring, forfaiting, structured trade finance, carbon financing, corporate finance  risk participations, project-related financing and considerable knowledge of how these  work. 

• Ability to communicate and function in a culturally diverse and change oriented setting  with good knowledge of banking practices in the Caribbean, North and South America  region; 

• Ability to interact with senior officials of banks, corporates and governments and to  represent the Bank in important professional fora where oral presentation of papers will  be necessary to high level technical and professional audiences. 

• Excellent verbal and written communication skills in English. Knowledge of the Bank’s  other working languages is an added advantage (French, Arabic and Portuguese). • Demonstrated leadership capabilities, including ability to organize and manage human  resources to attain goals.;  

• Ability to demonstrate proof of passion and commitment to the socio-economic  empowerment of African countries and the ability to support the achievement of  Afreximbank’s mandate. 

Candidates interested in this exciting opportunity should send their Curriculum Vitae with full  details of their experience, qualifications, and the names and contact details of two business  references to reach no later than August 3, 2023.

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